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Health service indicators

(go to Outline)

There are two main components of health service delivery that affect the impact of clinical health services. The first is coverage, or what proportion of the population who need such services actually seek and receive them in a timely fashion. The second is effectiveness, meaning the probability that a person who does access health services will receives appropriate services. The following indicators measure these components.

  • Outpatient consultation rate - measured using program data
  • Proportion of illness episodes for which appropriate care was sought - often measured during surveys by interview
  • Average delay in seeking health care - also measured in surveys

Of course, none of these indicators says much about the reasons why people may or may not seek care nor why health services may be of poor quality. Qualitative and survey techniques can be used to gather information to address these questions.